Service-Level agreements

nxmBackup is open source software and is developed and maintained by private individuals. Wherever possible, identified software errors will be corrected as quickly as possible and made available via new releases and updates. If you discover any errors, you can contact mr@nxmbackup.com at any time.

If you need professional and reliable help, there are 3 service level agreements available, which can be booked through our shop. In general, each of these agreements has a term of one month. You can purchase these months individually or directly as a subscription.

	Basic	Silver	Gold
Service requests/month	5	10	20
Reaction time	12 hours	8 hours	4 hours
Availability	Working days from 9am to 4pm	Working days from 9am to 4pm	Monday to Saturday from 9am to 8pm
Contact	by mail	by mail	by mail or callback
Language	German or English	German or English	German or English

Please note that service requests can only be made if the most current version of nxmBackup is used at the time of the request.