sla
Differences
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| sla [2023/09/24 09:40] – nexrom | sla [2023/09/24 09:45] (current) – nexrom | ||
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| If you discover any errors, you can contact // | If you discover any errors, you can contact // | ||
| - | If you need professional and reliable help, there are 3 service level agreements available, which can be booked through our [[https:// | + | If you need professional and reliable help, there are 3 service level agreements available, which can be booked through our [[https:// |
| - | | ^ Basic ^ Silber | + | | ^ Basic ^ Silver |
| - | ^ Serviceanfragen/Monat| 5 | 10 | 20 | | + | ^ Service requests/month| 5 | 10 | 20 | |
| - | ^ Reaktionszeit| 12 Stunden | + | ^ Reaction time| 12 hours | 8 hours | 4 hours | |
| - | ^ Verfügbarkeit| Werktags zwischen 9 und 16 Uhr| Werktags zwischen 9 und 16 Uhr | Montag bis Samstag zwischen 9 und 20 Uhr ^ | + | ^ Availability| Working days from 9am to 4pm| Working days from 9am to 4pm | Monday to Saturday from 9am to 8pm ^ |
| - | ^ Kontaktaufnahme| per Mail | per Mail | per Mail, ggf. Rückruf | + | ^ Contact| by mail | by mail | by mail or callback |
| - | ^ Sprache| Deutsch oder Englisch | + | ^ Language| German or English |
| - | **Bitte beachten Sie, dass Service Anfragen nur gestellt werden können, wenn die zum Zeitpunkt der Anfrage aktuellste Version von nxmBackup | + | **Please note that service requests can only be made if the most current version of nxmBackup |
sla.1695548442.txt.gz · Last modified: 2023/09/24 09:40 by nexrom